01
Acceptance
These Terms are the contract between you and Grabatus Serviços de Estatística e Matemática Ltda., headquartered in São Paulo, Brazil. By creating an account or using the Services, you declare that you have read and accept these Terms. If you do not agree, do not use the Services.
If you use the Services on behalf of a company, you declare that you have the authority to bind it, and in that case you also refers to the company.
02
The Services
The Services are the platform at grabatus.com, the API, the MCP server and the platform assistant. With them you upload data, choose parameters and receive statistical and optimization analyses, such as demand forecasting, A/B tests and production mix.
Consulting and custom software projects are governed by their own contract. If the project contract and these Terms conflict, the project contract prevails.
03
Your account
- You must be 18 or older and provide true and up-to-date information.
- You are responsible for keeping your password, API keys and connectors secure, and for everything done with them.
- Notify us immediately if you suspect unauthorized access to your account.
04
Your data and files
The files you upload and the results generated from them are yours. You grant us only the limited license needed to store, process and display that content to you, for the sole purpose of providing the Services.
- We do not use the content of your files to train models, build profiles or advertise.
- You declare that you have the right to upload the data and submit it for analysis, and that it does not violate third-party rights or confidentiality obligations.
- If the files contain personal data of third parties, you are the controller of that data and are responsible for having a legal basis to process it. Grabatus acts as processor, following your instructions.
- Do not upload sensitive personal data, payment card data or identity documents. Anonymize first whenever possible.
- Keep a copy of your files. The platform is not a backup service.
05
Acceptable use
By using the Services, you agree not to:
- violate laws or third-party rights, or upload unlawful content;
- attempt to access accounts, data or systems that are not yours, or circumvent usage limits and security mechanisms;
- overload, interrupt or degrade the service, including through abusive automation;
- reverse engineer, copy or resell the Services without written authorization;
- use the Services for decisions that the law reserves to a licensed professional, without that professional's supervision.
06
Model results
Results are estimates produced by statistical and mathematical models from the data and parameters you provide. They interpret the past and project the future with a degree of uncertainty, which we always try to show. They are not guaranteed predictions.
The quality of a result depends on the quality of the data uploaded, the model's assumptions and changes in your business context. It is up to you to assess whether the result makes sense for your reality before acting. The Services support your decision; they do not replace it and do not constitute financial, legal, accounting or medical advice.
07
Plans, payments and cancellation
Payments are processed exclusively by Stripe, Inc., which is PCI-DSS certified. Grabatus does not receive or store card data.
- Subscriptions renew automatically each period, monthly or yearly, until you cancel.
- Cancellation takes effect at the end of the period already paid. You keep access until then.
- There are no refunds for partial periods, except in the case of a proven technical failure of the platform or where the law guarantees it.
- If you are a consumer in Brazil and subscribed online, you may withdraw within 7 days of subscribing, with a full refund.
- Prices are shown in Brazilian reais (BRL). Exchange rate variations do not give rise to credit or refund.
- Price changes are announced by email 30 days in advance and only apply from the next renewal.
To cancel, use your account dashboard or write to contato@grabatus.com.
08
Intellectual property
The platform, models, algorithms, code, design, trademarks and content of Grabatus belong to Grabatus or its licensors. These Terms grant you a limited, non-exclusive and non-transferable license to use the Services while your account is active.
Suggestions and comments you send may be used to improve the Services, with no obligation of payment or credit.
09
Changes, suspension and termination
The Services evolve. We may add, change or discontinue features, and we will give reasonable notice when a change materially reduces what you subscribed to.
We may also update these Terms. Relevant changes are announced by email or on the platform at least 30 days in advance. Continuing to use the Services after that means accepting the new version; if you do not agree, you can cancel.
You can close your account at any time. We may suspend or terminate access in case of a breach of these Terms, a security risk or a legal requirement, notifying you whenever possible. After termination, your data is deleted within the periods in the Privacy Policy.
10
Warranties and liability
We work to keep the Services available and correct, but they are provided as is and as available. To the extent permitted by law, we do not guarantee that they will work without interruptions or errors, or that the results will be fit for a particular purpose.
To the extent permitted by law, Grabatus is not liable for indirect damages, lost profits, loss of data or of business opportunities arising from the use of the Services or from decisions made based on the results. In any case, total liability is limited to the amount you paid for the Services in the 12 months before the event.
Nothing in these Terms excludes or limits liability that the law does not allow to be excluded, or the rights you have as a consumer.
Compensation
You agree to indemnify Grabatus for losses and reasonable expenses, including attorneys' fees, arising from third-party claims caused by data you uploaded without having the right to or by use of the Services in breach of these Terms.
11
Third-party services
The Services may connect to third-party products, such as AI clients linked through the MCP server, login providers and external links. These products have their own terms and policies, and Grabatus is not responsible for them. Connecting or not is your choice, and you can revoke access at any time.
12
Governing law and jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the district of São Paulo, SP, are chosen to resolve any dispute.
If you are a consumer, you may bring the action in the courts of your place of residence and you keep the mandatory protections of the law of the country where you live, which these Terms do not set aside.
13
General provisions and contact
- These Terms and the Privacy Policy form the entire agreement between you and Grabatus regarding the Services.
- If any clause is found invalid, the others remain in force.
- Our not enforcing a clause at a given moment does not mean we waive it.
- You may not assign this contract without our consent. We may assign it in the event of a corporate reorganization, merger or sale, with notice to you.
- In case of any discrepancy between translations, the Portuguese version prevails.
Questions or complaints about the Services or these Terms: contato@grabatus.com or the contact page.